Catalog of Products / Services

Maintenance, Repair and Support Plan

Hours of operation for Cartridge World ON 1621 S. Lamar is M-F 9:00am-6:00pm regarding any and all support issues.  Please call Richard Wallace at 512-444-9300 for all issues.

CARTRIDGE WORLD WARRANTY

Cartridge World uses only the best quality imaging supplies and guarantees that cartridges refilled by our company will perform as well as the original equipment manufactures supplies under similar conditions.

Our toners and inks are sourced from top suppliers the world over, and are each uniquely formulated for the many different cartridges available. Our extensive range of testing equipment is further assurance of our commitment to quality control and customer satisfaction. Worn parts are replaced if necessary so that our cartridges produce sharp black text, vibrant colors, with clear graphics.

If you are dissatisfied with the results of any of our refilled cartridges, please return the cartridge within 3 months of purchasing together with receipt of purchase to the Cartridge World store where purchased. The Cartridge World store will repair the faulty cartridge, credit the full amount against a new cartridge or provide a full refund in exchange for the faulty cartridge.

In the unlikely event of a claim that a cartridge refilled by Cartridge World caused damage to the printing mechanism of your equipment, please obtain a written statement from the equipment servicing company or the equipment manufacturer stating exactly how the Cartridge World refilled cartridge was responsible for the said damage. Send this statement and the service invoice together with the cartridge to the Cartridge World place of purchase. Cartridge World will reimburse the full amount of the repair charge for any such valid claim.

This warranty is in addition and does not affect your statutory rights under local legislation.

Statement of Guarantee

Here at Cartridge World on 1621 S. Lamar we strive to provide our customers with competitive pricing and superior products, while developing the brand into a market leader. Cartridge World will support the products and services sold to the state with a superior or equivalent replacement unit for up to 3 years after the purchase date. With any business there is an associated failure rate. Although Cartridge World has been experiencing below a 3% failure rate, in the unlikely event that a cartridge does not perform as expected we will replace the unit with no questions asked. All we require is proof of the defective cartridge and purchase date.

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